Support & Downloads


    Welcome to the CLI Support Center. The CLI Support Center has been established to assist you with your technical questions about CLI products. Our experts will provide you with accurate and prompt responses to your questions and technical issues. We encourage everyone to browse through our informative knowledgebase, it is full of answers and solutions that will solve the majority of issues you may be facing. If it is not found here, simply fill out an Technical Support Request form which automatically opens a support ticket and places it in the que.

    CLI offers telephone, email and web-based support to customers with valid Warranty Support or a purchased support contract. CLI also offers a range of professional services to meet your needs, from our Remote Start-up and Configuration Service to our traditional statement of work-based services. 

  • Downloads and Product Information
  • Knowledgebase
  • Warranty & Service
  • Technical Support


Product Information & Downloads

View related product information & downloads by entering your CLI Thin Client serial number

All Downloads

Browse all documents and downloads    View Device Manager downloads
View all firmware downloads    View all patches downloads
View all documents downloads



Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

Windows Embedded Standard 7/ WES7
End of Life Products
All CLI Thin Clients
Printer Articles
Device Manager
Windows CE
Windows Embedded Standard 09/ XPe
Twinax Terminals
Help and User Guides

Warranty Information

For warranty status and product information enter your CLI product number that's found on the back of you device. If product purchase date exceeds 5 years, please contact us for warranty information.

Product Replacement

A RMA request is required for product replacement. Once rma request is approved you will be contacted with by email with shipping instructions.

1. Submit a RMA/SUPPORT Request

2. Computerlab International Warranty Policy download.


Please follow the link and fill out the support form for help with techinal related issues.

Submit a SUPPORT Request

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