CLI offers telephone, email and Web-based support to customers with valid Warranty Support or a purchased Support contract. CLI also offers a range of Professional Services to meet your needs, from our Remote Start-up and Configuration Service to our traditional statement of work-based services.

Email Support for CLI Products

For help with CLI hardware, please review the product documentation where you'll find answers to many common questions. Additional information on the products can be found by using the online knowledge base pages. If you need further assistance, email support is available by contacting CLI Global Support at support@computerlab.com. 

Web-based Support

Submit an electronic request for support. »

• Please log in to our Customer Support Portal using your myCLI.com username and password.
• If you are not yet registered, please register your products before using CLI Support Services.

Email Support

Requesting support by email is simple. Here are the steps.

• Send the email support request to support@computerlab.com
• In the subject line of your email, include the serial number of the affected CLI product.
• The serial number provided in the subject line must have a current support agreement or be covered under product warranty.
• The "From" email address must be associated with the MyCLI registered owner account for the device, either the registered owner or a user under the registered owner account
  OR
  the "From" email address must be associated with an authorized CLI Partner account.
• Include a detailed description of your issue in the email and attach any applicable files (up to 10 MB).

Once your email support case is created, you'll get a confirmation email with your case number.  You can use that confirmation email to correspond with the engineer assigned to your case. If for some reason we're unable to process your email support request, you’ll receive an email notification providing other methods for contacting CLI Support.

Telephone Support

Call: (714)572-8000 option #2 or 1-800-727-5250 option #2 (toll-free in the U.S.)